Employment

New Life Counseling is a well-established, private clinic with 20+ years in the greater Des Moines area. We currently provide services for mental health and wellness in the following areas:

  • Marriage & Family
  • Children & Adolescents
  • Trauma
  • Certified Nutrition
  • Medication Management
  • ADHD psychological testing
  • Coaching, Training, & Speaking

We have 3 well-established locations: Ankeny, West Des Moines, & Pleasant Hill and have a solid referral base and marketing team. We provide outstanding compensation to our therapists.

Our clinical staff is comprised of individuals with a variety of backgrounds and training; they may have an LMHC, LMFT, LISW, T-LMHC, RDN, LDN, CADC, BCPC and/or PhD. We also provide training for a few student therapist/interns every year. As a benefit, we can provide in-house continuing education credits.

As a group, we value camaraderie and prioritize a work environment characterized by supportive relationships and open communication. Above all, our staff is passionate about partnering with clients to help them heal, learn, and grow; each of our counselors is a believer and works out of love for the Lord and love for others. While our beliefs form the foundation for our work, we serve those from all perspectives and faith according to their level of comfort and need.

Full-Time Mental Health Receptionist – Ankeny, IA

We are seeking a dedicated and compassionate Full-Time Mental Health Receptionist for our Ankeny, IA location. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional environment while managing daily administrative tasks.

Responsibilities

  • Greet and check in clients with warmth and professionalism
  • Answer and direct phone calls, schedule appointments, and manage provider calendars
  • Maintain client confidentiality and uphold HIPAA regulations
  • Process payments and verify insurance information
  • Ensure completion of client paperwork
  • Handle sensitive situations with discretion and empathy
  • Assist with administrative duties such as data entry, filing, and correspondence
  • Collaborate with team members to ensure efficient office operations

Qualifications & Soft Skills

  • Strong integrity, discretion, and confidentiality
  • Highly organized and detail-oriented
  • Excellent critical thinking and problem-solving skills
  • Strong verbal and written communication abilities
  • Ability to maintain professional boundaries with clients and staff
  • Outstanding customer service and de-escalation skills
  • Calm and composed personality, especially in high-stress situations

Technical Skills

  • Proficiency in technology – comfortable using computers, office equipment, and troubleshooting minor technical issues
  • Experience with Electronic Health Records (EHR) systems – familiarity with managing client records digitally (or willingness to learn)
  • Word processing and document management – strong skills in Microsoft Word and Google Docs
  • Experience with Google Workspace (Gmail, Google Calendar, Drive, etc.) – ability to manage calendars, emails, chats, and documents
  • Data entry accuracy – ability to input client information with attention to detail
  • Basic knowledge of mental health and insurance terminology – helpful but not required
  • HIPAA certification is a plus (will be provided if needed)

Benefits & Work Environment

  • Free access to an on-staff nutritionist as part of our wellness program
  • Casual dress code
  • Relaxed and supportive atmosphere
  • Flexible working hours
  • Paid Time Off (PTO)

If you are passionate about mental health, excel in customer service, and thrive in a team-oriented environment, we encourage you to apply!

Other Important Details:

This is a full-time hourly position with some flexibility in work hours. Pay is based on experience.

  • Job Type: Full-time, paid hourly
  • Pay range: $18-22/hr. ($37,440-$45,760 per year paid hourly)

New Life Counseling is a Christian, faith-based practice that welcomes and serves individuals of all backgrounds and beliefs. As faith is central to our mission and vision, the receptionist should be comfortable working in an environment where discussions of faith may be part of daily interactions. Please review our statement of faith.

Full time or Part time Therapist

Current availability is subject to preferred hours.

New Life is looking to expand its therapy team in the Ankeny location. We are seeking part-time or full-time clinical therapists. You will have the flexibility to schedule your own hours. The ideal candidate possesses excellent professional training, experience and clinical skills, along with the values of compassion and integrity in dealing with patients. Our clinic has special need in the areas of trauma/emdr, child/adolescent therapy, and marriage therapy.

Job Description

  • Provide outpatient counseling services in person and/or via telehealth
  • Conduct diagnostic evaluations and assessments
  • Develop, implement, and evaluate treatment plans/goals at appropriate intervals
  • Educate and involve family members or other loved ones in the treatment process if/when necessary
  • Attend scheduled group training
  • Provide faith-based psychological services according to the level of comfort and need
  • Effectively utilize and keep appropriate documentation within our secure electronic medical record (EMR) system

Requirements

  • Ability to work independently and adhere to individual schedule
  • Excellent verbal and written communication skills
  • Possess personal integrity and responsibility
  • Positive and compassionate attitude
  • Ability to agree with our statement of faith
  • Minimum education: Master's degree in counseling, social work, or marriage & family
  • Minimum licensure: LISW, LMHC, or LMFT. A pre-licensed LMHC or LMFT may be considered

New Life Counseling handles billing, credentialing, and marketing.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Contact us to apply

Qualified candidates wanting more information may contact our office at (515)964-5003 and ask to speak to Dr. Gilbert (clinical/owner), or Sarah Heimbruch (Operations Manager), or email jobs@newlife-counseling.com. To apply, please submit a resume and cover letter by email to jobs@newlife-counseling.com or using the form below.